1. Information We Collect

We collect information you provide directly to us when you request a quote, book a cleaning, create an account, or contact us. This includes:

Contact information — your name, phone number, email address, and home address.

Service details — type of cleaning requested, home size, preferred schedule, and any special instructions.

Communications — messages you send us via our contact form, phone, email, or text.

Payment information — when you pay online, payment is processed by a third-party processor; we do not store full card numbers on our servers.

We also collect certain information automatically when you visit our website:

IP address, browser type, and device information.

Pages visited, time spent on pages, and referring URLs.

Cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information

We use the information we collect to:

Schedule and perform cleaning services at your home.

Send booking confirmations, reminders, and follow-up communications.

Respond to your questions and provide customer support.

Send you promotional offers, discounts, and service updates (only with your consent — see Section 5).

Process payments and maintain billing records.

Improve our website, services, and customer experience.

Comply with legal obligations.

3. Text Message (SMS) Communications

By providing your phone number and opting in through our booking form, you consent to receive text messages from Pristine Touch House Cleaning. We send two types of messages:

Transactional messages — booking confirmations, appointment reminders, and service updates. Message frequency varies based on your bookings.

Marketing messages — special offers, seasonal promotions, and service updates. You must expressly opt in to receive these.

Message and data rates may apply. To stop receiving text messages at any time, reply STOP to any message we send. To get help, reply HELP or contact us at [email protected].

We do not sell or share your phone number with third parties for their own marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

Service providers — companies that help us operate our business (e.g., CRM software, payment processors, scheduling platforms). These parties are contractually bound to protect your data and may only use it to perform services on our behalf.

Legal requirements — if required by law, court order, or to protect the rights, property, or safety of Pristine Touch, our customers, or others.

Business transfers — in connection with a merger, acquisition, or sale of business assets, your information may be transferred. We will notify you of any such change.

5. Marketing Communications & Your Choices

We will only send you marketing emails or SMS messages if you have opted in. You can opt out at any time by:

Clicking the "unsubscribe" link in any marketing email.

Replying STOP to any marketing text message.

Contacting us directly at [email protected] or calling (813) 537-2988.

Please note that even after opting out of marketing communications, you may still receive transactional messages related to your bookings.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Types of cookies we use:

Essential cookies — required for the website to function (e.g., form submissions, session management).

Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics). This data is aggregated and anonymous.

Marketing cookies — used to show relevant advertisements if you interact with our paid advertising platforms.

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.y

8. Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

9. Your Rights (Florida Residents)

Under applicable law, you may have the right to:

Know what personal information we hold about you.

Request correction of inaccurate information.

Request deletion of your personal information (subject to certain exceptions).

Opt out of marketing communications at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify you by email or by a prominent notice on our website. Your continued use of our services after any change constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

Pristine Touch House Cleaning

5005 West Laurel, Suite 100-132, Tampa, FL 33607

Phone: (813) 537-2988

Email: [email protected]

Hours: Monday–Saturday, 8am–7pm