These Terms of Service govern your use of cleaning services provided by Pristine Touch House Cleaning, LLC, a Florida limited liability company doing business as “Pristine Touch House Cleaning” (“we,” “us,” “our,” or “Company”). By booking a service, you (“Customer”) agree to these Terms.

SERVICES. We arrange residential cleaning services performed by independent contractor cleaning professionals retained by the Company. The Company is the contracting party for purposes of billing and payment; the contractor is responsible for the actual performance of cleaning.

PRICING AND PAYMENT. Prices are as stated at booking. Customer authorizes us to charge the payment method on file at booking. All payments are processed via Stripe.

CANCELLATION. Cancellations made more than 24 hours in advance are free. Cancellations within 24 hours are subject to a 50% cancellation fee. Cancellations within 12 hours are charged 100%. No-shows are charged 100%.

SCOPE OF CLEANING. Standard cleaning includes LIST. Add-ons are available for an additional fee. We do not perform biohazard or hoarding cleanups.

SATISFACTION GUARANTEE. If you are not satisfied with the cleaning, contact us within 24 hours and we will arrange a free re-clean. Refunds are at our discretion.

ACCESS. Customer is responsible for providing safe, lawful access to the property and disclosing any hazards or special instructions in advance.

INDEPENDENT CONTRACTOR DISCLOSURE. Cleaning services are performed by independent contractor cleaning professionals retained by the Company. The Company does not directly employ cleaning personnel.

LIABILITY. We carry general liability insurance up to $1,000,000 per occurrence. Our maximum liability for any claim relating to a cleaning service is the lesser of: (a) the cost of the affected service, (b) the actual provable damage, or (c) $5,000.

CLAIMS PROCESS. Any claim of damage or loss must be reported in writing within 48 hours of service completion. Failure to report within this time waives the claim.

NO LIABILITY FOR PRE-EXISTING CONDITIONS. We are not liable for damage caused by pre-existing conditions, fragile or valuable items not disclosed in advance, or items improperly secured by Customer.

ARBITRATION. Any dispute exceeding $1,000 shall be resolved by binding arbitration in Hillsborough County, Florida, under the Commercial Arbitration Rules of the American Arbitration Association.

CLASS ACTION WAIVER. Customer waives the right to participate in any class or collective action.

GOVERNING LAW. Florida.

ENTIRE AGREEMENT. These Terms, together with any specific booking confirmation, constitute the entire agreement.

SMS COMMUNICATIONS. By providing your mobile phone number and expressly opting in, you agree to receive text messages from Pristine Touch House Cleaning regarding quote requests, booking confirmations, appointment reminders, service updates, customer support, follow-up communications, review requests, recurring-service information, and occasional promotional offers. Message frequency varies based on your interactions and service activity. Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing services.

To stop receiving messages, reply STOP at any time. For assistance, reply HELP or contact Pristine Touch House Cleaning at (813) 537-2988 or [email protected].

Carriers are not liable for delayed or undelivered messages.

Please review our Privacy Policy at:
https://pristinetouchhousecleaning.com/privacy-and-policy

CONTACT. Pristine Touch House Cleaning, LLC, d/b/a
Pristine Touch House Cleaning, 5005 West Laurel, Suite 100-132, Tampa, FL 33607,
[email protected],
(813) 537-2988.